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Public Sentiment Intelligence

Turn Digital Noise Into
National Insight

We transform digital noise into clarity. Sentinex helps teams understand the pulse of Africa using data driven signals and high fidelity sentiment analysis.

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SentiNEX regulatory oversight dashboard showing jurisdiction KPIs, sector sentiment trend, and risk signal mix

One Platform. Every Sector.
Total Clarity.

From banking reputation to telecom service signals, capture every conversation that shapes Africa's markets.

Banking & Fintech

Track Trust in Real Time.

  • Monitor brand sentiment
  • Detect emerging crises
  • Benchmark against peers
  • Inform policy response
Telecom & Media

Hear the Voice of the Market.

  • Capture service complaints
  • Map regional sentiment
  • Surface viral narratives
  • Quantify share of voice
Public Sector

Understand Public Reaction.

  • Track policy reception
  • Identify priority issues
  • Detect misinformation
  • Measure trust over time

Public data at scale

We monitor vast amounts of digital conversation across news, social, and forums to capture the true voice of the market across the African continent.

Institutional dashboard tracking sentiment across Ecobank entities in Nigeria, Ghana, Rwanda and more

Patterns that act

Raw data is noisy. We provide clear patterns and signals that leaders can actually use to make decisions, filtering out the static.

Sentiment trends view showing weekly positive, neutral and negative mix with 90-day average score

Decision support

Trusted by banks, fintech teams, and policy groups to navigate complex public sentiment landscapes and build durable trust.

Product insights view surfacing high-priority action items from negative sentiment across services

Launch Smarter Sentiment
Intelligence in Minutes

Connect your sources, configure your signals, and start tracking the conversations that move your market.

Step 1

Connect your data

Plug in news feeds, social streams, or upload datasets directly.

Step 2

Configure your signals

Define topics, sectors, and sentiment thresholds that matter to your team.

Step 3

Track growth in clarity

Receive real-time dashboards, alerts, and decision-ready reports.

Need deeper understanding?

Beyond our platform, we offer focused research and advisory sessions. Our experts help you interpret the nuance behind the numbers to understand public reaction and customer trust.

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Daily brief · Monday 2 November

Today in Nigerian banking & fintech

Conversation about Nigerian banks and fintechs is positive over the last three days, 32 points better than the past week; most talked about: failed transactions.

Net sentiment · last 72 hours

+16

+32 pts vs the past 7 days (-16)

Banks

+14

81 mentions

Fintechs

+100

2 mentions

Mentions

83

about 6 institutions

Themes

  • Failed transactions3 mentions-100

Emerging issues · this week

Nothing unusual this week.

Most discussed

  • Stanbic IBTC Bank NigeriaBank · 47 mentions+11
  • Ecobank NigeriaBank · 30 mentions+7
  • Wema Bank PLCBank · 3 mentions+100
  • Fidelity Bank PLCBank · 1 mention+100
  • OPAYFintech · 1 mention+100

From public news, social media comments and app and map reviews. Net sentiment is positive minus negative mentions as a share of all mentions (−100 to +100). Updated daily.

See the full picture for your institution

Live Sentiment Feed

What the market is saying right now

1,917

Signals this week

20

Institutions tracked

Sentiment breakdown · Nigerian institutions · 30 days
PositiveNeutralNegative
Stanbic IBTC Bank Nigeria
13%pos23%neu64%neg
Stanbic IBTC Bank NigeriaNeutral

@ottahsamuelb @StanbicIBTC Never use a window to see what's going on outside at

Twitter / Xabout 13 hours ago
Stanbic IBTC Bank NigeriaPositive

@ottahsamuelb @StanbicIBTC Love the innovative and idea on this

Twitter / Xabout 13 hours ago
Stanbic IBTC Bank NigeriaPositive

@ottahsamuelb @StanbicIBTC This is really getting so much innovative

Twitter / X

Real signals · Across news, social & forums · Updated hourly

about 13 hours ago
Stanbic IBTC Bank NigeriaNeutral

@StanbicIBTC How can I get my 25% from my pension account? I need guidance

Twitter / Xabout 23 hours ago
Stanbic IBTC Bank NigeriaNegative

Every Friday your bank network will just go on sabbatical. This is embarrassing

Twitter / X3 days ago
Stanbic IBTC Bank NigeriaNegative

@itstbayb @StanbicIBTC @Stanbic_DeskNG @Agent__Sam Ohhh so sorry @itstbayb, I kn

Twitter / X3 days ago
Stanbic IBTC Bank NigeriaNegative

@StanbicIBTC @ms_liizbeth The problem is the email OTP…we are not getting it htt

Twitter / X5 days ago
Stanbic IBTC Bank NigeriaNegative

@w18q_ @StanbicIBTC So annoying I’ve been waiting for this OTP since

Twitter / X5 days ago

178 signals tracked today — unlock the full feed

See what's moving Nigerian banks this week